PingSMS | FAQ

Frequently Asked Questions

1. How long does it take for my SMS messages to be delivered?

We offer Instant Delivery Service and typically an average SMS reaches the End User within 15 Seconds. Rarely, Some SMS might reach in a few minutes due to network congestion.

2. Can I load phone numbers in bulk from excel and text files?

Yes! Absolutely. With PingSMS customers can load mobile numbers in bulk from Excel and text files.

3. I need a GST invoice for my business purchases. Is it possible?

Yes. We do provide GST Invoices for our customers. PingSMS product is billed under Techmion Solutions India Pvt. Ltd.

4. I want to get the list of numbers where my messages did not get delivered.

Yes, you can get the number list and other details in the panel itself, in the Delivery Reports section.

5. Is there any online tutorial available for the dashboard?

Yes, we have online tutorials for the dashboard. Kindly click here to view to online tutorials.

6. Is there any additional hidden cost for the features?

There is no additional hidden cost for the features. Customers only need to pay for SMS.

7. Where can I find the API documentation?

Please click here to check out our secure API documentation.

8. Is PingSMS made in India product?

We are proud to state that PingSMS is a made in India product.

9. What are the payment methods supported by PingSMS?

We Support Quick Recharge facility using Cards, UPI, Wallets etc. from inside the panel or Payment shall have to be made in favour of TECHMION SOLUTIONS INDIA PRIVATE LIMITED Through DD, NEFT/RTGS or payee cheque payable at Shillong Bank Details: BANDHAN BANK, Police Bazar, Beside Woodland Showroom, Shillong, Meghalaya. Shillong ML IN 793001
Account Name: TECHMION SOLUTIONS INDIA PRIVATE LIMITED
Account No. : 10190001019411
IFSC: BDBL0001340

10. I want to discuss my issue directly with the team.

PingSMS is always there for you. Contact us via email (support@pingsms.in) or call and WhatsApp us in (+91 70056 29504,+91 62904 78305 )

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